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  • Refunds processed for cancelled orders are transferred to the customer’s bank account / debit / credit card that was used while booking the shipment.
  • All Refunds are processed automatically upon cancellation of orders. Your bank may take 5-14 days to credit this amount to your account/card.
  • In case the refund amount is not credited to your account in 14 days from the date of refund, we kindly request you to send an email to along with the shipping details/order details and credit/debit/Wallet statement (in PDF format) from the date of booking to till date. We will provide you the necessary support in crediting back the refund amount.
  • No refund will be processed for No-Material customer (Customer who do not provide the goods at the Pickup point on time).
  • Any transaction charges/Shipment Delivery charges collected shall not be refunded if the orders are cancelled by the customer.
  • In the event of cancellation of a service by the operator, BMS Rental will assist the Customer in providing an alternative service, subject to availability. In case an alternative is not available, then BMS Rental shall be liable to the customer only to the extent of refunding the sum paid by the customer for the price of the booking.